Frequently Asked Questions

  1. Free shipping item vs non-free shipping item?
  2. How long does it take to make and ship mat boards?
  3. What unit of measurements do you use?
  4. Do you expedite shipping?
  5. What is the largest size mat board you make?
  6. Do custom mat boards take longer than standard mat boards to ship?
  7. Do you ship to Alaska or Hawaii, or the U.S. Virgin Islands?
  8. Do you ship to Military or P.O. Box Addresses?
  9. Do you ship internationally?
  10. How do I place an order?
  11. Are there different mat boards and cuts available other than what is listed in the custom area?
  12. Do all mats have a bevel cut?
  13. Is there a minimum order amount?
  14. What size mats do you offer?
  15. What are the different types of mats that you carry?
  16. Are the mat boards acid-free?
  17. Should I use decorative mating or an archival when framing?
  18. How do I calculate the prices?
  19. What is a blank mat board?
  20. Do you have a print catalog?
  21. How accurate are your color representations?
  22. Do you offer mat boards with multiple windows?

  1. Free shipping item vs non-free shipping item?
    If you are order free shipping item and non-free shipping item, you must separate them into two orders: one for the free shipping item and one for the non-free shipping item.
  2. How long does it take to make and ship mat boards?
    We try to ship out most of the orders the same day if order place by 1:00 pm Pacific time. Sometimes we can't ship this quickly. If we can't ship your order within 2 business day, we will contact you by email and inform you of an expected shipping date. If this date is not satisfactory to you, you may cancel your order with no obligation. Please contact us at 1-800-880-28321-800-880-2832 or 650-226-8119650-226-8119 to insure same day shipping on any over night or express item or regular ground shipping. Please allow up to 5-6 additional business days for your order to arrive at your door. The farther you are away from the South San Francisco (CA), the longer the shipment will take. Generally shipments to NYC take just 5 business day, and shipments to Los Angeles take 1-2 business days. 
  3. What unit of measurements do you use?
    Standard Inches
  4. Do you expedite shipping?
    On most orders placed before 1pm Pacific Time, we will ship it out the same day. Sometimes, we can't ship this quickly. Please contact us if you need expedited shipping.
  5. What is the largest size mat board you make?
    The largest size mat board we currently have is 33" x 41".
  6. Do custom mat boards take longer than standard mat boards to ship?
    We do custom cut and for most orders, it takes 1 day turn around. Bulk Custom Mat orders may require additional time for processing.
  7. Do you ship to Alaska or Hawaii, or the U.S. Virgin Islands?
    Please email us with your order, as shipping prices will vary.
  8. Do you ship to Military or P.O. Box Addresses?
    Please email us with your order, as shipping prices will vary.
  9. Do you ship internationally?
    Not at this time.
  10. How do I place an order?
    All mats are available through our website. You can choose from our Standard mat boards and Custom mat boards. Please contact us for details about Bulk Custom Mat orders. You can also call 650-226-8119650-226-8119 to place your order. Order places on our website goes out
  11. Are there different mat boards and cuts available other than what is listed in the custom area?
    Absolutely! Custom orders have a minimum of 10 identical mats with the same size outside cut, as well as the window cut, and the color and style of the mat. Bulk Custom orders can be purchased by calling us direct, or by email through our contact page.
  12. Do all mats have a bevel cut?
    Yes, All of our mat have a beveled window.
  13. Is there a minimum order amount?
    Yes, currently the minimum order amount is $20 worth of matting, excluding tax and shipping costs. Otherwise, a $5 low order fee will be charged.
  14. What size mats do you offer?
    We have all the standard size mat. If you need custom cut size, please email through our contact page.
  15. What are the different types of mats that you carry?
    We carry White Core and Black Core.
  16. Are the mat boards acid-free?
    All mat board stocked by Goldenstateart.com conforms to industry standards. They are marketed as acid free by their manufacturers.
  17. Should I use decorative mating or an archival when framing?
    Bring it to an expert!
  18. How do I calculate the prices?
    All prices are listed on the website. If you have any question, Please contact us for details.
  19. What is a blank mat board?
    A blank mat board is a mat board which does not have an opening window.
  20. Do you have a print catalog?
    Yes. You can request a catalog on the website. If you have any questions regarding our products, please contact us.
  21. How accurate are your color representations?
    While we strive to show you mat colors, styles, and patterns as best as possible, due to individual monitor setting and scanning limitations, it is sometimes impossible to reproduce these colors exactly over the internet. Please request a catalog on the website prior to placing your order.
  22. Do you offer mat boards with multiple windows?
    Absolutely! Custom cut orders have a minimum of 10 identical mats with the same size outside cut, as well as the window cut, and the color and style of the mat. Please contact us for details.
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