Chinese New Year's Day: January 23 Closed
Thanksgiving: November 22 and 25, 2012 Closed
Christmas: December 24-25, 2012 Closed
New Year's Day: January 01, 2013 Closed
Items in stock ship in 2 business day (Monday through Friday excluding holidays).
For Missing Items: We will send out replacements the same day (unless it is a holiday that day) and we will ship it out using the same method (UPS or USPS) we shipped out in the first place (Example: we shipped out using USPS Priority Mail and an item is missing, then we will ship out the replacements using USPS Priority Mail)
We try to ship out most of the orders the same day if order place by 1:00 pm Pacific time. Sometimes we can't ship this quickly. If we can't ship your order within 2 business day, we will contact you by email and inform you of an expected shipping date. If this date is not satisfactory to you, you may cancel your order with no obligation. Please contact us at 1-800-880-2832 or 650-226-8119 to insure same day shipping on any over night or express item or regular ground shipping.
Package Inspection: Please check your order carefully upon delivery. If we send you a wrong item(s) or some item(s) is missing, please email us at email@example.com within 7 days.
FREE SHIPPING item only available to the continental US.For PR, Alaska, and Hawaii, please email us first.
We ship orders via Fedex, UPS and USPS. For free shipping item, UPS will be the 1st choice.
In certain cases, GoldenStateArt.com reserves the right to substitute with USPS Mail or Fedex.
Tracking Your Shipment
Once you have received confirmation of shipment, you may follow up on the status of your delivery at:
Several Items are not returnable under any circumstance. They are marked on the product description page.
You may return non-defective items within 15 days of purchase . (less shipping charges. If the item is purchased as free shipping item, the actual shipping charges we pay to the carrier will take off from the total)
Non-defective items returned after 15 days will be charged a 10% restocking fee. Any customer returning items totaling a value greater than $300.00 will be charged a 25% restocking fee. If you received free shipping, a $10.00 minimum or actual shipping and handling charges will be deducted from your refund. All non-defective returns and cancellations are subject to a 5% fee to cover the cost of credit card merchant fees. Mail in orders paid by check or money order are not subject to the 5% fee if returned within 15 days. There will be no refunds after 21 days. There will be no Non-defective returns after 21 days.
To receive any refund , all exchanged /returned merchandise must be in 100% original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out). Merchandise must be in its original box with no writing on the box or paper work included with the item. Merchandise must be shipped in a shipping box. you are responsible for any shipping charges to return the item to us. Merchandise that is returned with missing or damaged items will be returned to the customer.
To expedite your return, you must request an RMA (Return Merchandise Authorization) number from us by calling the number below before returning your item. All returns must be shipped prepaid and insured. Items returned without an RMA will be subject to a 15% restocking fee regardless of the circumstances. RMA's must be clearly marked on the shipping box. We are not responsible for any returns lost by the shipping company, it is your responsibility to insure and track the package.
Please follow the instructions below.
- Call Customer Service at 1-800-880-2832 or email returns@GoldenStateArt.com and submit a request to obtain a Return Merchandise Authorization (RMA). Be prepared to provide our customer service representative with your name and order ID number.
- Write the RMA # on the original packing list and on the outside of the shipping carton. All items that are received without a valid RMA # will be refused.
- Refer to the RMA email we will send you to be sure that all original items are included with your return. You may be billed for any missing or damaged items.
- Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and mail to:
- Sales and Customer Service:
Toll Free: 1-800-880-2832
Our Return Address:
Exchanges for equal or greater value items are subject to the discretion of GoldenStateArt.com